Returns and Refunds

General returns information

If you have a question about returning an item or about a refund, please contact us before sending anything back. Include your order number and a short description, and our team will reply with the options that apply to your order.

Damaged or incorrect items

If your order arrives damaged, or you received a different item from the one you ordered, please contact us as soon as you can with your order number, a description of the problem and, if possible, photos of the item and its packaging. We will review the details and reply to you.

Missing or incomplete orders

If an item is missing from your order or your parcel has not arrived, contact us with your order number. See also Shipping and Delivery.

Contacting support

Use the Contact Us form. Please do not include medical records or sensitive health information in your message.

How refunds are handled

If a refund is approved for an order, our team will tell you how and when it will be issued before anything is sent. We will confirm the refund details with you directly.

Payment verification and Interac e-Transfer

Orders are paid by Interac e-Transfer and processed after payment has been manually verified. Because payments are made by e-Transfer, any approved refund is arranged directly with you by our team, and we will confirm the method with you first.