Privacy Policy

Last updated: November 2026

This policy explains what personal information this website collects and how it is used.

Information collected at checkout

When you place an order we collect the details you enter: your name, billing and shipping address, email address, phone number, and any order notes you add. If you ship to a different address, we also collect the recipient details you enter.

Contact form information

If you use the contact form we receive your name, email address, optional order number, subject and message. To limit spam, the form also uses a hidden field, a timing check and a limit on repeated submissions, which may use technical information such as your IP address.

Account information

If you have an account, we hold the details you provide, such as your name, email address and saved addresses, and your order history. You can check out as a guest without an account.

Order and transaction information

We keep a record of your orders, including items, totals, shipping details and the order number used to match your Interac e-Transfer payment. We do not process card payments on this site.

Health information

We do not ask you to provide medical records or sensitive health information. Please do not include them in your messages, orders or emails.

Cookies and website functionality

The site uses cookies and similar technology needed for core functions such as keeping items in your cart, checkout and signing in to an account.

How we use information

We use your information to process and deliver orders, verify payment, respond to your messages, provide customer support and operate and protect the website.

Sharing and service providers

We use service providers to host the website and to handle email and delivery of orders. They receive only the information needed to provide those services.

Data retention

We keep personal information for as long as we need it to fulfil orders, provide support and meet our obligations. A specific retention period has not yet been published.

Security

We take reasonable steps to protect the information we hold. No website or method of transmission can be guaranteed to be completely secure.

Your privacy requests

To ask about the personal information we hold about you, or to ask for it to be corrected or deleted, use the Contact Us form and tell us what you need.

Contact

Questions about this policy can be sent through the Contact Us page.

Changes to this policy

We may update this policy from time to time and will post the current version on this page.